# Technician routing: Playbook

> Technician routing: translates the topic into roles, triggers, escalation levels and next actions. Simple language, clear questions and practical next steps.

## In simple terms

Technician routing: translates the topic into roles, triggers, escalation levels and next actions. Simple language, clear questions and practical next steps.

Canonical: https://x25uptime.com/en/knowledge/service-visits/technician-routing/playbook/