# Exchange units: Playbook

> Exchange units: translates the topic into roles, triggers, escalation levels and next actions. Simple language, clear questions and practical next steps for.

## In simple terms

Exchange units: translates the topic into roles, triggers, escalation levels and next actions. Simple language, clear questions and practical next steps for.

Canonical: https://x25uptime.com/en/knowledge/returns-repair/exchange-units/playbook/