# Escalation matrix: Playbook

> Escalation matrix: translates the topic into roles, triggers, escalation levels and next actions. Simple language, clear questions and practical next steps for.

## In simple terms

Escalation matrix: translates the topic into roles, triggers, escalation levels and next actions. Simple language, clear questions and practical next steps for.

Canonical: https://x25uptime.com/en/knowledge/digital-logistics/escalation-matrix/playbook/